Certified Scrum Master® Training (CSM®)

Bring out the best in your team. Become a Certified Scrum Master® (CSM®) and guide your team to be at its best.

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The Certified Scrum Master Training is a two-day course that will help you go beyond the fundamentals of Scrum and build skill sets to facilitate your team when using the Scrum framework. It provides a deeper insight into Scrum for Agile Project Management, equipping you with the skill and confidence you need to coach your team to perform at its best.

The Certified Scrum Master Certification Training will enable you to become a certified expert and enhance the ability of your team to deliver product goals and deliverables.

Coaching the team in Scrum theory and framework, facilitating key sessions, and minimizing distractions for the team are some of the responsibilities of a Scrum Master. The Scrum Master Course provides an in-depth understanding of Scrum methodologies and of the role of Scrum Master, and boosts your confidence in implementing the Scrum framework.

The CSM Certification is extremely helpful in reducing the time and cost of development and testing for product development cycles where regular interactions are a must.

A Certified Scrum Master oversees the entire Scrum process, mentors all individuals and mediates when needed.

Objectives of the CSM Certification:

  • Refresh the theory and concepts behind Scrum: roles, events, sprints and more.
  • Learn the core competencies required of a Certified Scrum Master®.
  • Learn how to work with the Development Team, support a Product Owner and how to add true value to the entire organization.
  • Understand the roles within a Scrum team.
  • Comprehend Scrum Events and Scrum Artifacts better.

Key Features of the course

Globally accredited certification

Get Certified Scrum Master PDF certificate & Digital Badge

Authentic Training

Trainings are delivered by certified trainers and industry experts

Scrum Alliance Membership

Get access to two-year Scrum Alliance Community Platform membership

PDUs and SEUs

Earn 16 PDUs and 16 SEUs

High Quality CSM Courseware

Get access to study material, white paper, mock exam and case studies prepared by the Agile industry experts, supporting your end-to-end CSM® journey

Interactive instructor-led training

Training sessions that meet the exact needs of every individual


Topics Covered

  • Agile and Scrum Overview
    • Get familiar with the 12 principles and 4 values stated in the Agile Manifesto through our popular in-class activity- “Draw and demonstrate”. Herein, you will be asked to form groups and illustrate all 12 principles pictorially. What you will learnAt the end of this activity, you will be able to-
    • Explain the 12 principles and 4 values listed in the Agile Manifesto.
    • Demonstrate the benefits of “responding to change” in Agile over “following a plan” in traditional project management.
    • Describe how the Scrum values (courage, focus, commitment, respect, openness) relate to the Scrum artifacts, events, and roles.
    • List and explain the three pillars in Scrum ? Transparency, Inspection, Adaptation.
    • Explain the differences between framework and methodology and understand why Scrum is called a framework.
    • List 5 ways to develop an Agile mindset.
    • Illustrate 2 differences between Agile and Scrum and explain why these two terms cannot be used interchangeably.
    • Topics covered
    • Agile Manifesto
    • 12 Principles
    • 4 values
    • Scrum Foundations (5 Scrum Values)
  • Identifying Scrum Roles
    • Learn more about the three roles in Scrum with role-based activities. Each group will play a simulation game called “candy catch” that will have three iterations. The Scrum Master and Product Owner (chosen by group members) will coordinate and help the team achieve the highest target within the shortest time. What you will learnAt the end of this activity, you will be able to-
    • Conduct a retrospective to list 3 techniques to improve the performance and turnaround time..
    • Explain the roles and responsibilities of a Scrum Master and a Product Owner.
    • List 3 differences between a Scrum Master and a Product Owner and understand why these two roles should not overlap.
    • Discuss how a product owner acts as a bridge between the development team and the stakeholders.
    • Understand why a Scrum Master is not an active participant but a facilitator in the Scrum events and ceremonies.
    • List 3 demerits of having a development team of less than 3 members or greater than 10 members.
    • Topics covered
    • Scrum Master roles and challenges
    • Product Owner roles and responsibilities
    • Development team roles and responsibilities
  • Scrum Ceremonies
    • Take part in the Scrum Paper Plane game and learn how the 5 Scrum ceremonies work. There will be 3 sprints, each lasting 15 minutes. You need to prepare the user stories that will cover the features and functionalities along with acceptance criteria. What you will learnAt the end of this activity, you will be able to-
    • Explain the “why” and “how” of sprint planning, daily scrum, sprint review, and retrospective.
    • Understand why the scope and duration of a sprint are fixed.
    • List 3 ways to avoid sprint backlog spillover.
    • Define sprint goals and discuss 5 benefits of having a sprint goal.
    • Understand how the Scrum Master and the Product Owner should coordinate with the team and list 5 points to improve such communications.
    • Discuss 3 damaging impacts of sprint cancellation and how to avoid it.
    • List 10 sprint anti-patterns (E.g. sprint cancellation, variable sprint length) and understand how these impact the delivery and turnaround time.
    • Topics covered
    • Sprint planning
    • Daily Scrum
    • Sprint Review
    • Sprint Retrospective
  • Scrum Artifacts
    • Experience how scrum works in real projects with our simulation game “Crime Teller”. The activity will be divided into 3 sprints, wherein the participants will actively employ Product backlog refinement among other scrum artifacts to solve a given “crime” story. What you will learnAt the end of this activity, you will be able to-
    • List and demonstrate 5 salient features of a well-formed product backlog (E.g. estimated, prioritized).
    • Discuss 2 responsibilities of the Product Owner, Scrum Master, and the Development team in creating and maintaining a product backlog.
    • The objective of having a product backlog and best approaches to product backlog refinement.
    • Analyze and discuss the ideal time and capacity to be dedicated to product backlog refinement.
    • Demonstrate 3 activities (E.g. budget and timeline, release schedule) that take place during a sprint review.
    • List 5 sprint review anti-patterns (E.g. delayed acceptance) and their negative impacts.
    • Topics covered
    • Product Backlog
    • Sprint Backlog
    • Product Increment
    • Sprint Retrospective
  • Sprint Execution
    • Learn about Scrum life cycle by taking part in the “coin game”. The participants will be linking ceremonies to create effective sprint goals. This module will focus on the common challenges in sprint execution and enable team members to improvise. What you will learnAt the end of this activity, you will be able to-
    • Explain the difference between resolution meetings and daily standups.
    • Explain the benefits of collaborations with product owners.
    • List 3 demerits of over collaboration of the product owners.
    • Demonstrate 3 ways to break the barriers and collaborate.
    • Demonstrate creation of sprint burndown chart.
    • Explain 3 approaches to increase efficiency in the team.
    • Topics covered
    • Sprint Execution Planning
    • Flow management
    • Resolution meetings
    • Communication (Taskboard, Sprint burndown chart using story points, hours effort)
  • Daily Scrum and Sprint Retrospective
    • Play the “Marshmellow Tower” game and learn more about daily scrum and sprint retrospective in real scrum projects. The tallest tower built with the minimum raw materials and in the shortest time frame will win. Acceptance criteria will be defined by the instructor. What you will learnAt the end of this activity, you will be able to-
    • Explain the importance of 15-minute timebox for daily scrum meetings.
    • List 3 differences between traditional meetings and daily stand-ups.
    • Describe 2 roles played by the Scrum Master, Product Owner, and the Development team in daily scrum.
    • List the 3 critical questions pertaining to the daily scrum agenda.
    • List 2 responsibilities of the Scrum Master, Product Owner, and the Development team during the sprint retrospective.
    • Topics covered
    • Activities in daily scrum
    • Activities in sprint retrospective
  • Definition of Done (DoD) and Acceptance Criteria
    • Familiarise yourself with Definition of Done (DoD) and Acceptance Criteria with the “Crazy Juggler” game wherein you need to pass a fixed number of balls to non-adjacent team members within a certain time frame and collect them in a paper bag once marked as “done”. What you will learnAt the end of this activity, you will be able to-
    • Explain Definition of Done at three levels ? user story (e.g. writing code), sprint, and release (e.g. preparing release notes).
    • List 3 benefits of Definition of Done and explain why it can evolve over a certain period of time.
    • Prepare a checklist (with a minimum of 7 entries) of an ideal DoD.
    • Mention 3 risks associated with an ill-formed DoD.
    • List 5 characteristics of good acceptance criteria.
    • Understand who all should be involved in drafting the acceptance criteria.
    • List 3 negative impacts of not following the acceptance criteria.
    • Topics covered
    • Definition of Done for a feature (user story or product backlog item)
    • Definition of Done for a sprint
    • Definition of Done for a release
    • Definition of Done vs. Acceptance criteria
    • Done vs. Done-Done
  • Definition of Ready
    • Acquaint yourself with the Definition of Ready with our Lego blocks game wherein the attendees will be asked to build a city out of Lego building blocks. The “definition of ready” checklist for the final deliverable will be determined by the instructor. What you will learnAt the end of this activity, you will be able to-
    • Create an ultimate checklist of Definition of Done.
    • List 3 negative impacts of an ill-formed Definition of Done.
    • Identify at least 3 benefits of a shared Definition of Done for multiple teams working on the same product backlog.
    • List 2 ways to improve Definition of Done.
    • Clearly understand the differences between “done” and “done done”.
    • Topics covered
    • Definition of Ready for user story
    • Definition of Ready for sprint
  • Release Planning
    • Play the self-organization game “Human Knots” by forming teams of 5-6. Groups where team members can untie themselves first win. The time frame for this activity will be decided by your instructor. Each team will have a Scrum Master and Product Owner chosen by group members. What you will learnAt the end of this activity, you will be able to-
    • Define and understand the steps involved in release planning.
    • List 3 benefits of a well-organized release planning.
    • List 3 outputs of release planning.
    • Topics covered
    • Definition of release planning
    • Who takes part in release planning
    • Steps in Release planning
    • Output of Release Planning
  • Sprint Burndown Chart
    • Acquaint yourself with the Sprint Burndown Chart concepts by taking part in the ball point game. There will be 5 iterations and the number of points being expected at the end of the release will be communicated to the team. What you will learnAt the end of this activity, you will be able to-
    • Define and understand sprint burndown chart.
    • List 3 primary reasons to use a burndown chart.
    • Learn how to create and calculate a burndown chart.
    • Explain how to adjust upcoming sprints based on the burndown.
    • List 3 critical information obtained from a burndown chart.
    • List 5 merits and 2 demerits of using a burndown chart.
    • Understand 5 common errors that lead to misleading information in burndown charts.
    • Topics covered
    • Definition
    • Why and when to use a sprint burndown chart
    • Information obtained from sprint burndown chart
  • Release Burn-Up Chart
    • Take part in the ball point game and understand the in-depth concepts of release burn-up charts and why Scrum teams use them. There will be 5 iterations and once the sprint is completed, the team will put a mark on the release burn-up as to how many points are completed. What you will learnAt the end of this activity, you will be able to-
    • Understand the importance of having a release goal (based on historical data and agreement).
    • Demonstrate the importance of release burn-up in understanding the current status.
    • List 2 differences between burndown and burn-up charts.
    • Explain how to adjust release planning (if needed) based on the burn down.
    • Tell one primary advantage of a burnup chart over a burndown chart.
    • Topics covered
    • Definition
    • Features
    • How to create a release burn-up chart (steps)
  • Product Planning
    • Topics covered
    • What is product planning
    • What is product vision
    • How to create a product backlog
    • Product Roadmap
    • Minimum Releasable features (or) Minimum Marketable Features
    • Minimum Viable Products
  • User Stories
    • Be a part of the Lego Building Blocks game wherein participants will be asked to write user stories for every activity involved. The game will entail 3 iterations and attendees will prepare user stories that will cover the features and functionalities along with acceptance criteria. What you will learnAt the end of this activity, you will be able to-
    • Define and explain user stories and understand the importance of user stories in real-time projects.
    • Explain the 3 Cs in user stories.
    • Discuss the importance of acceptance criteria and list 3 scenarios that might arise when the acceptance criteria are not met.
    • Topics covered
    • What are user stories?
    • Structure/format of user stories
    • INVEST criteria
  • Agile Estimation
    • Learn more about the “what” and “how” of Agile estimation with our in-class Agile board game “Scrumble”. In an interactive setting, this game will let you analyze the common challenges faced by Scrum team members during implementing different estimation techniques in Agile. What you will learnAt the end of this activity, you will be able to-
    • List and demonstrate 5 benefits of Agile estimation.
    • Understand the 7 popular Agile estimation techniques and decide which one is the best for your project.
    • Discuss 3 benefits of Relative Estimation and Planning Poker.
    • List and explain 3 common mistakes made while using Relative Estimation and their negative impacts.
    • Discuss in detail the 5 critical steps in Planning Poker.
    • Topics covered
    • Definition?
    • Benefits of Agile Estimation
    • Agile estimation techniques
  • Planning Poker
    • Know everything about planning poker from our popular poker card estimation game. Team members/estimators have to privately select one card and the value on each card would represent the story point. Once all cards are revealed, the values need to be discussed. What you will learnAt the end of this activity, you will be able to-
    • List 5 benefits of planning poker estimation technique.
    • Decide the best sequence for the values (story points) on cards for your real-time projects.
    • Discuss in detail the 5 critical steps in Planning Poker.
    • List 3 points to heed for employing planning poker for distributed teams.
    • Topics covered
    • Definition
    • Benefits
    • Participants
    • How to play planning poker
    • Planning Poker rules


  • There are no prerequisites for Certified ScrumMaster® certification courses.
  • Prior knowledge of Agile / Scrum / Kanban would be beneficial.

Study material:

Before taking the exam, the attendee must complete the Certified Scrum Master® certification course in order to become Certified Scrum Master®. The course provides access to the study material and resources for the exam, but mere attending the course doesn’t guarantee passing the exam.

Exam Name - Certified Scrum Master® Exam

Exam Fees - Included in the course fee

Format - Multiple Choice

Scheme - Single browser – Web based, closed book minus external assistance, timed

Access -Attendees can access the exam upon completing the Certified Scrum Master® Course within the Scrum Alliance community

Duration - Attendees will have 90 minutes i,e. 1.5 hours to complete the exam (45 Questions)

Passing Score - 70%

Language - English

Retake Policy - The Attendee can make a second attempt (retake) immediately after the first attempt. It takes a 10-day wait for the third attempt and a 30-day wait for the fourth attempt.

Study material:

  • Course Materials are important as they are aligned with the course covered in class and can be easily downloaded.
  • A Comprehensive Guide that covers all your doubts and includes a detailed reading list, accessible after course completion through the Learning plan.
  • Practice Test prepares you for the certification exam, including the same number of questions, difficulty level, and time duration.
  • A web-enabled Sample Questions’ flashcard consisting of relevant questions can be found online and in the study guide.

Benefits Attendees Get:

  • The Scrum Alliance CSM exam (plus one retake) is included in the price of the training.
  • A Scrum Alliance Certified Scrum Master certificate.
  • You become a member of the Scrum Alliance community (renew your membership after two years).
  • Be included in the global database of Certified Scrum Master.

To qualify for the exam, it is crucial for the participant to attend both days of the course.

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What does Xebia provide differently?

Step into the realm of learning for an all-inclusive growth. Xebia is a pioneering IT consultancy and service provider that aims at Enterprise Development, Agile Development, DevOps, and Outsourcing Services.

World-class Training

World-class Training

Xebia Academy offers an intensive learning program and industry-specific training courses. It’s a globally acclaimed Scrum Alliance Partner for Certified Scrum training and certification courses. ReadmoreReadless

Boon To Career

Boon To Career

Xebia offers excellent consultancy, innovative tools, and continuous career growth. We will train you to become a Certified Scrum Master, Certified Scrum Product Owner, or Certified Scrum Developer. ReadmoreReadless

Expert Advantage

Expert Advantage

Get trained by our 15+ In-House Certified Scrum Trainers (CSTs) with an average 18 years of experience: Agile Experts with extensive knowledge of Scrum Alliance, Kanban, SAFe and Spotify. ReadmoreReadless

Flexible Learning

Flexible Learning

Pick the right course: You can choose a public class at our training centre, or learn with your colleagues in a customized, in-company training program, facilitated on-site at your location, anywhere in the world.ReadmoreReadless

Global Experience

Global Experience

18 Years of  professional training experience and trusted by over 1,00,000 professionals worldwide. Xebia Academy is the largest producer of Agile & Scrum certifications globally. ReadmoreReadless

Global Experience

Hands-on And Practical Learning Experience

Our trainers are hands-on practitioners and provide interactive training sessions which let students master required skills in real-world scenarios, giving them an edge in the industry. ReadmoreReadless

Certification Process

  • 01

    Enroll for Certified Scrum Master® Certification Course

  • 02

    Attend the two-day CSM® Training

  • 03

    Get access to attempt the exam

  • 04

    Pass the exam

  • 05

    Get certified as a Certified Scrum Master®

Industry Connect

Who should attend this course?

Anyone who wishes to add value to the team’s progress by facilitating the Scrum framework can attend this course. No prerequisites are necessary for this course, but a fundamental knowledge of Agile and Scrum would be beneficial.

People who attend this course are:

  • Project Managers

  • Product Owners & Developers

  • Managers of Scrum teams

  • Teams new to Scrum

What skills will you learn in the course?

The Fundamentals

You’ll refresh the basics of Scrum and Agile methodologies.

Concepts, Terminologies, and Importance

You’ll learn to navigate through the terminologies and concepts associated with Scrum and be able to pinpoint its importance.ReadmoreReadless

Roles in Scrum

You’ll understand how to work with each Scrum role: coordinating with the Development team, supporting a Product Owner, and the scope of Scrum Master in Scrum.ReadmoreReadless

Core Competencies

You’ll learn the core competencies of a Scrum Master, helping shield your team from internal and external distractionsReadmoreReadless

Scrum Events Organization

You’ll learn how to organize Splint Planning, Daily Scrum, Splint Review, Splint Retrospective and Release Planning meetings.ReadmoreReadless

To Act as a “servant leader”

You’ll learn to coach your team to work together and learn the Scrum framework.ReadmoreReadless

Why should you attend this course?

When working with Scrum, a team needs a Scrum Master who can help the team function smoothly and avoid glitches and distraction. Scrum framework operates with one objective: to achieve the product goal. CSM collaborates with the team to facilitate interactions, ensure transparency, and arrange Scrum ceremonies.:

By the end of the course, you will acquire an understanding of:

  • Ensuring the best possible outcome from your team
  • Adding value to the organization
  • Facilitating the team and organization in adapting to change
  • Performing the scaling of Scrum as per project requirements
  • Spreading and maintaining an Agile mindset

Program Visual Library


To achieve a CSM certificate, you will have to enroll for the Certified Scrum Master Certification course, attend the training sessions, and pass the exam.

A Certified Scrum Master oversees the entire Scrum process, facilitates the team, mediates conflicts, and helps reduce time and cost of development and testing.

The training is of two days, after which you take the CSM test and receive the Scrum Alliance accredited certification.

Your CSM certificate is valid for two years, after which you can get it renewed.

The CSM exam is easy to pass, and the trainers of Xebia make it easier for you!

There are no prerequisites for the CSM training. Prior knowledge of Agile / Scrum / Kanban would be beneficial.

The fee of the exam is included in the course fee at Xebia Academy Global.

To enroll for the CSM course, you have to register at the Xebia Academy Global website. After registering for the CSM training, you will receive a confirmation email with practical information.

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