ITIL V4 Foundation Certification Training(ITIL Specialist)

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Develop the skills necessary for businesses to successfully supply IT services to customers and clients ITIL 4 Foundation Certification training. The ITIL Foundation Course teaches you how ITIL® provides a mutual language and tools for IT teams to collaborate and produce value in all aspects of business. Learn about the ITIL 4 service value system and the basic principles and terminology of ITIL 4 – the most recent version of the ITIL framework.

ITIL V4 Foundation or ITIL 4 Foundation training is designed in a blended learning format, which combines the benefits of live, interactive instructor-led sessions with the flexibility of self-paced learning on demand. You're in for a truly immersive learning experience with auto-graded tests, case studies, recall quizzes, and more.

Ace the ITIL® 4 Foundation test with the relevant ITIL Certification, ITIL Specialist Training, ITIL 4 online training in your first try, as well as the skills you'll need to fuel IT collaboration and provide value in your organization. The ITIL Foundation Certification is offered by AXELOS to professionals who pass the exam, validating your expertise as an ITSM professional.

  • Co-create value with customers and stakeholders by building products and services
  • Apply the ITIL framework's guiding principles to secure business value.
  • Apply the essential ideas of DevOps, Agile, and Lean to achieve company goals.
  • Apply the four Service Management aspects to various service areas.

Key Features of the course


Earn 19 PDUs for self-paced learning and 22 PDUs for online classroom flexi pass.

Self-Paced Learning

Upto 40 hours of self-paced learning.

Learning Material

Get 8 assessments, 6 recall quizzes and live discussions.

Courseware Accessibility

Get lifetime access to our courseware.

Simulation Exams

Get eligible to take 4 simulation exams.

Renowned Azure partner

Xebia is accredited partner for Azure Certifications.


Topics Covered

  • DAY – 1 Introduction
    • IT Service Management in the modern world
    • About ITIL 4
  • Key concepts of service management
    • Value
    • Value co-creation
    • Service providers
    • Service consumers
    • Other stakeholders
    • Products
    • Services
    • Configuring resources for value creation
    • Service offerings
    • Service relationship
    • Utility and Warranty
  • The four dimensions of Service Management
    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes
    • External Factors
  • The Service Value System
    • Service value system an overview
    • Opportunity, demand and value
  • The ITIL guiding Principles
    • Focus on Value
    • Start where you are
    • Progress iteratively with feedback
    • Collaborate and promote visibility
    • Think and work holistically
    • Keep it simple and practical
    • Optimize and automate
  • DAY – 2 Governance
    • Governing bodies and governance
    • Governance in SVS
  • Service Value Chain
    • Plan
    • Improve
    • Engage
    • Design and transition
    • Obtain/build
    • Deliver and support
  • Continual Improvement
    • Steps of the continual improvement model
    • Continual improvement and the guiding principles
  • ITIL Management Practices
    • Continual Improvement
    • Information security management
    • Relationship management
    • Supplier management
    • Availability management
    • Change control
    • Incident management
    • IT asset management
    • Service configurations management
    • Monitoring and event management
    • Release management
    • Deploy management
    • Service continuity management
    • Service desk
    • Service level management
    • Service request management


Anyone can attend the ITIL 4 certification course regardless of the experience.

Exam details:

Exam Name - ITIL4 Foundation certification exam

Number of questions - 40

Exam Duration - 60 minutes

Passing marks - 65%

Course Material:

You’ll get assignments, assessments, and case studies available on PRISM.

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What does Xebia provide differently?

Step into the realm of learning for an all-inclusive growth. Xebia is a pioneering IT consultancy and service provider that aims at Enterprise Development, Agile Development, DevOps, and Outsourcing Services.

World-class Training

World-class Training

Xebia Academy offers an intensive learning program and industry-specific training courses. It’s a globally acclaimed AXELOS partner for ITIL training and certification courses. ReadmoreReadless

Boon To Career

Boon To Career

Xebia offers excellent consultancy, innovative tools, and continuous career growth. We will train you to become a Big Data and Data Science expert. ReadmoreReadless

Expert Advantage

Expert Advantage

Get trained by our In-House IT experts with an average of 18 years of experience: IT experts with extensive knowledge of the industry. ReadmoreReadless

Flexible Learning

Flexible Learning

Pick the right course: You can choose a public class at our training centre, or learn with your colleagues in a customized, in-company training program, facilitated on-site at your location, anywhere in the world.ReadmoreReadless

Global Experience

Global Experience

18 years of professional training experience and trusted by over 1,00,000 professionals worldwide. Xebia Academy is the largest producer of ITIL certifications globally. ReadmoreReadless

Global Experience

Hands-on And Practical Learning Experience

Our trainers are hands-on IT practitioners and provide interactive training sessions which let students master required skills in real-world scenarios, giving them an edge in the industry. ReadmoreReadless

Certification Process

  • 01

    Enroll in ITIL 4 Foundation

  • 02

    Attend the ITIL 4 certification training

  • 03

    Attend the exam

  • 04

    Pass the exam

  • 05

    Get certified as a ITIL 4 Foundation Professional

Industry Connect

Who should attend this course?

  • IT Professionals

  • Business managers

  • Business process owners

  • Project managers

  • ITSM Managers

  • Aspiring ITSM Managers

What skills will you learn in the course?


You’ll learn the guiding principles in order to take an effective service management decision.

Service Management

You’ll learn about the Four Dimensions of Service Management and aspects that impact it.


You’ll learn about core governance structuring and models.

Value Chain

You’ll understand service value chain activities and its building steps.

Governance Systems

You’ll comprehend the goals of management services and systems.

Activities and Processes

You’ll understand Problem Management, Incident Management, Change activities.

Why should you attend this course?

The ITIL 4 certification training has a wide scope currently, as well as in future. The ITIL® framework is used by 45% of companies worldwide, it is also adopted by big organizations like NASA and Disney.

ITIL® 4 Foundation is the first step on your ITIL certification path, which will help you demonstrate your ability to use ITIL principles and concepts to improve business value. This certification can also be used as a stepping stone toward more advanced ITIL certification and advance your ITSM career.

  • Validate your ITIL skills with ITIL 4 certification .
  • Land in high-ranked job roles in prestigious companies.
  • Grab better opportunities and propel your career.

Program Visual Library


The certification is offered by AXELOS, the globally recognized ITIL body.

You need to score at least 65% to pass the exam.

Yes, you surely can. Anyone who is seeking to develop their service management skills. People who attend this course are:

  • IT professionals
  • Business managers
  • Business process owners
  • Project managers
  • ITSM Managers and aspiring ITSM Managers
  • Professionals working in other areas of IT like digital, product, development and service
  • ITIL certified professionals who want to transition to the new version ITIL4
  • Students with an interest in IT Services Management will also benefit from our course.
  • The AO should develop a refund/cancellation policy, which will be made publicly available.

The AO should develop a complaints and appeals policy, which will be made publicly available..

The AO must consider taking some actions to comply with the Global Data Protection Regulation (GDPR) framework, such as

  • Inform candidates on the data they need from them and the way they will use it
  • Get candidates’ consent for collecting data and make sure they only ask for data they need and keep data for as long as necessary

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