ITIL® 4 Foundation Certification Training
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Syllabus
Syllabus
- Best Practice
- ITIL History
- ITIL Framework
- ITIL Service Value System
- The Four Dimensions Model
- Benefits of ITIL
- Service
- Service Management
- Value
- Outputs Vs Outcomes
- Costs
- Risks
- Utility and Warranty
- Stakeholders
- Value Co-creation
- Products and Services
- Service Offerings
- Service Relationship
- The ITIL Guiding Principles
- Nature, Use and Interaction of the Guiding Principles
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automate
- The Four Dimensions of Service Management
- Organization and People
- Information and Technology
- Partners and Suppliers
- Value Streams and Processes
- External Factors
- Service Value System Overview
- Service Value Chain
Plan
Improve
Engage
Design and Transition
Obtain/Build
Deliver and Support
- ITIL Management Practices
- Information Security Management
- Relationship Management
- Supplier Management
- IT Asset Management
- Monitoring and Event Management
- Release Management
- Service Configuration Management
- Deployment Management
- Change Enablement
- Incident Management
- Problem Management
- Service Request Management
- Service Desk
- Service Level Management
- Continual Improvement
Upcoming Batches
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Interact with accredited SPCs who also have years of experience as active SAFe® practitioners.
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Get Access to study material, white paper, mock exam and case studies prepared by the industry experts with latest updates in the Agile industry.
Eligible for excess of SAFe community of active Scaled Agile experts and enhance your practical knowledge of SAFe®.
Continues learning through webinar , conference , meetups with leaders in industry.
FAQs
Agile is fast taking over software development projects due to its myriad advantages over the traditional methods. In such scenarios, organizations are keen to embrace practices that will smoothen their adoption of Agile. DevOps is one such framework with strong liaisons with Agile and Lean that ensures numerous technical and business benefits that ultimately lead to the delivery of good quality end-products. The DevOps certification scheme is aimed at individuals and organisations seeking a fundamental and common understanding of DevOps principles. These might include employees, managers, stakeholders, and suppliers who are leading or contributing to an organisation’s DevOps initiatives. Consultants who are guiding their clients through DevOps programs will also benefit greatly from DevOps certification
ITIL® 4 today translates to big opportunities. Organizations realize that implementing ITIL® 4 techniques can help improve efficiencies by streamlining processes and facilitating communications between team members and stakeholders. This ensures maximum utilization of resources for project improvement. Organizations are therefore on the lookout for ITIL® qualified professionals and this in turn has increased the earning potential of such individuals by 17%.
Below are the certification levels in ITIL V4:
- ITIL V4 Foundation- now available
- ITIL Managing Professional (MP)- launching 2020
- ITIL Strategic Leader (SL) - launching H1 2020
- ITIL 4 Master - launching H2 2020
The certification scheme for becoming an ITIL Master has undergone some changes in ITIL® V4. There are two designations which have been streamlined with certain modules to provide clear paths for practitioners to continue their ITIL journey. AXELOS has defined various paths to upgrade your ITIL® V3 certifications to corresponding ITIL® V4 certificates.
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