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Maintain an efficient, smooth service consumption as well as a continuous service improvement by understanding the associated challenges and principles.
SchedulesFor service managers and other professionals who are responsible for maintaining and managing service operations,day-to-day tasks would include service desk and service request management, incident and problem management and the interpretation and management of other service operation activities. The ITIL® intermediate SO or Service Operation Qualification, as the name suggests, is an intermediate certificate that focuses on these activities by giving you an introduction to the principles, processes, activities and functions of service operations, and the challenges, critical success factors and risks associated with it. Besides being a free standing qualification, it is also one of the modules that leads to the ITIL® Expert Certificate in IT Service Management.
This intensive examination is a reflection of your knowledge of industry best practices in service management as documented in the ITIL Service Operation publication. Xebia’s workshop is aimed at preparing you for this exam with in-depth courseware and coaching by industry experts who will familiarize you with the tips and tricks to clear the exam at the first go. Enrol today and start the process of becoming an ITIL® expert.
Service Operation training is provided by SkillMetrix, accredited by PeopleCert. ITIL Service Operation is a [registered] trade mark of AXELOS Limited. All rights reserved.
Service Operation training is provided by SkillMetrix, accredited by PeopleCert. ITIL Service Operation is a [registered] trade mark of AXELOS Limited. All rights reserved.
In order to attend the workshop, you must have:
In order to appear for the examination participants must:
In order to achieve ITIL® Intermediate Service Operation certification, candidates must appear for the exam and gain 70% pass mark.
The Exam:
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