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Learn what entails designing the IT services and processes of an organization to meet the business goals and deliver the best services.
SchedulesThe ITIL® Service Design (SD) module is one of the qualifications within the ITIL® Service Lifecycle framework. The Service Design stage essentially involves the design of IT services such as architecture, processes, policies and documentation to meet current and future business requirements. This course introduces you to the purpose, principles and processes of service design and how to integrate it as part of the overall service management process and bring about continuous improvement.
Xebbia Academy brings you a comprehensive course on ITIL® Service design and its relation to other stages of the ITIL® Service Lifecycle. Our workshop is designed to give you maximum learning benefit and understand the management and control of activities and techniques that are documented in the ITIL® Service Design publication. You will get full support for your attempt of the exam with our in-depth courseware and expert coaching. The hands on exercises and case studies will also ensure that you are able to introduce consistent service design practices and improve the alignment of IT with the overall business and user needs.
Service Design training is provided by SkillMetrix, accredited by PeopleCert. ITIL Service Design is a [registered] trade mark of AXELOS Limited. All rights reserved.
Service Design training is provided by SkillMetrix, accredited by PeopleCert. ITIL Service Design is a [registered] trade mark of AXELOS Limited. All rights reserved.
In order to attend the workshop, you must have:
In order to appear for the examination participants must:
In order to achieve ITIL® Intermediate Service Operation certification, candidates must appear for the exam and gain 70% pass mark.
The Exam:
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