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Service Capability: Release, Control and Validation

Certification Program (RCV)

Learn about service management, and release, control and validation and apply the practices to enhance the capability of service delivery.

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Overview


The ITIL® Intermediate Qualification: Release, Control and Validation (RCV) Certificate is a free-standing qualification, and also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL®  Expert Certificate in IT Service Management. The certification is a reflection of the holder’s ability to apply RCV practices for successful planning, testing and implementation of new services meeting organizational and business requirements.

Xebia Academy brings you a comprehensive workshop aimed at helping you successfully gain the certification and the skills to apply RCV in a real world situation. With excellent coaching and a courseware, you will have the best resources to learn and understand the value and significance of this module.

Course Curriculum


  • Release, Control, and Validation

    • Processes
    • Purpose and Objectives
    • Scope of Service Transition in Relation to the RCV Processes
    • Service Transition Value to the Business
    • RCV Processes Interaction with Other Lifecycle Stages
    • Developing an Effective Service Transition Strategy
    • Key Initiatives for Preparing for Effective Service Transition
    • Planning and Coordinating Service Transition Activities
    • Service Transition Process Support
  • Service Asset and Configuration Management

    • Purpose and Objectives of SACM
    • Scope of SACM
    • Business Value
    • Policies, Principles, and Basic Concepts
    • Activities, Methods, and Techniques
    • Triggers, Inputs, and Outputs
    • Interfaces with Other Processes
    • Information Management in SACM
    • CSFs and KPIs
    • Challenges and Risks
    • SACM Activities Performed by Service Operation
    • Roles and Responsibilities
  • Change Management

    • Purpose and Objectives
    • Scope of the Change Management Process
    • Business Value
    • Policies, Principles, and Basic Concepts
    • Activities, Methods, and Techniques
    • Triggers, Inputs, and Outputs
    • Process Interfaces
    • Role of the Configuration Management System in the Change Management Process
    • CSFs and KPIs
    • Daily Operational Activities
    • Managing Organizational and Stakeholder Change as Part of Continual Service Improvement (CSI)
    • Challenges and Risks
    • Roles and Responsibilities
  • Change Evaluation

    • Purpose and Objectives
    • Scope of Change Evaluation
    • Business Value
    • Policies and Principles
    • Key Terminology
    • Activities, Methods, and Techniques
    • Evaluation Report Contents
    • Trigger, Inputs, and Outputs
    • Interfaces with Other Processes
    • Information Management in Change Evaluation
    • CSFs and KPIs
    • Challenges and Risks
    • Roles and Responsibilities
  • Release and Deployment Management

    • Purpose and Objectives
    • Scope of the Release and Deployment Management Process
    • Business Value
    • Policies
    • Activities, Methods, and Techniques
    • Triggers, Inputs, and Outputs
    • Interfaces with Other Processes
    • Information Management in the Release and Deployment Management Process
    • CSFs and KPIs
    • Challenges and Risks
    • Release and Deployment Management Activities Performed by Service Operations
    • Roles and Responsibilities
  • Service Validation and Testing

    • Purpose and Objectives
    • Scope of the Service Validation and Testing Process
    • Business value
    • Policies, Principles, and Basic Concepts
    • Activities, Methods, and Techniques
    • Trigger, Inputs, and Outputs
    • Interfaces with Other Processes
    • Information Management in Service Validation and Testing
    • CSFs and KPIs
    • Challenges and Risks
    • Roles and Responsibilities
  • Request Fulfillment

    • Purpose and Objectives
    • Scope of Request Fulfillment
    • Business Value
    • Policies, Principles, and Basic Concepts
    • Activities, Methods, and Techniques
    • Triggers, Inputs, and Outputs
    • Process interfaces
    • Information Management in Request Fulfillment
    • CSFs and KPIs
    • Challenges and Risks
    • Roles and Responsibilities
  • Knowledge Management

    • Purpose, Objectives, and Scope
    • Business Value
    • Policies, Principles, and Basic Concepts
    • Activities, Methods, and Techniques
    • Triggers, Inputs, and Outputs
    • Interfaces with Other Processes
    • Information Management in the Knowledge Management Process
    • CSFs and KPIs
    • Challenges and Risks
    • Relationship Between CSI and the Knowledge Management Process
    • Roles and Responsibilities
  • Technology and Implementation Considerations

    • Generic Technology Requirements to Support Process Capabilities
    • Managing a Change in Operations
    • Service Operation Use of Project Management Approaches
    • Assessing and Managing Risk in Service Operation
    • Operational Staff in Service Design and Transition
    • Knowledge Management Tools
    • Collaboration
    • Configuration Management System
    • Planning the Implementation of Service Management Tools
    • Implementation Considerations
  • Exam Preparation/Mock Exam

Prerequisite


In order to attend the workshop, you must have:

  • ITIL® Foundation Certificate in IT Service Management or an earlier ITIL® (V2) Foundation plus Foundation Bridge. In order to appear for the examination participants must:
  • Have completed a 30-hour accredited course from an ITIL® Accredited Training Provider, such as this course on ITIL® Release, Control and Validation offered by Xebia Academy
  • Hold the ITIL® Foundation Certificate in IT Service Management (or other appropriate earlier ITIL® and bridge qualifications)

Certification


In order to achieve ITIL® Release, Control and Validation (RCV) certification, candidates must appear for the exam and gain 70% pass mark.

The Exam:

  • 90 minute ‘closed book’
  • Eight multiple choice, scenario-based questions
  • Pass mark is 70% (28/40)

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