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Learn the fundamentals and best practices of ITIL and learn the complete lifecycle of managing IT services.
SchedulesThe foundational course will introduce you to the framework that supports the IT Service Management. You will learn about the best practices used in ITIL (Information Technology Infrastructure Library), process improvement, and its lifecycle to deliver business demands and augment organizational growth. The course will guide you on the five core areas: Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement.
On completion, you will be equipped with skills and knowledge to clear the ITIL Foundation certification exam, learn how to optimize businesses and enhance customer experiences. The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
Module 1: Course Introduction
Module 2: Service Management as a Practice
Module 3: Service Lifecycle
Module 4: Service Strategy
Module 5: Service Design
Module 6: Service Transition
Module 7: Service Operation
Module 8: Continual Service Improvement
Module 9: Technology and Architecture
Exam Preparation Guide
Mock Exam
In order to become an ITIL® V4 Foundation certified professional, one has to appear for the online ITIL® Foundation certification examination that is held on the last day of the training
ITIL Foundation exam format:
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